Terms and Conditions of Booking – Messy Days Cleaning Co. 

1. Booking and Confirmation 

• All cleaning appointments must be booked in advance by phone, email, or through our online booking system. 

• Bookings are only confirmed once you receive a confirmation email or message from us. 

• A minimum booking time of 2 hours applies. 

2. Access to Premises 

• You must ensure we have safe and reasonable access to the property at the agreed time. 

• If cleaners are unable to access the property, a call-out fee of 50% of the booking value will apply. 

3. Cancellations and Rescheduling 

• Cancellations or rescheduling must be made at least 48 hours before the scheduled service time. 

• Cancellations with less than 48 hours’ notice will incur a fee of 50% of the booking value. 

• If you are not present at the time of service and haven’t arranged access, the full-service fee will be charged. 

• On a rare occasion we may need to reschedule a regular booking. If this happens, we’ll always give you at least 48 hours' notice and work with you to find an alternative date/time. 

4. Payment Terms 

• Payment is due upon completion. 

• We accept payment via cash, credit card, invoice, bank transfer, apple pay. 

• Overdue payments may incur a late fee of 25% per month. 

• For large jobs worth over the value of $800, we may require a 50% deposit before commencing work. 

5. Service Guarantee 

• If you are not satisfied with the service, please notify us within 24 hours so we can address any issues. 

• We reserve the right to inspect and rectify any concerns. 

• Refunds are at our discretion. 

6. Liability 

• Messy Days Cleaning Co. holds public liability insurance covering up to $10,000,000. 

• We are not liable for pre-existing damage, wear and tear, or damage due to poor structural integrity. 

• Valuables and fragile items should be secured before the service. 

7. Health & Safety 

• Cleaners reserve the right to leave any environment they consider unsafe. 

• We do not handle biohazardous materials or extreme hoarding situations unless previously agreed. 

8. Fair Use Policy 

• The service time includes all cleaning activities, setting up, and packing away. 

• If the property requires extra time due to unusual conditions, additional charges may apply.  

9. Privacy 

• All customer information is kept confidential and used only for the purpose of providing cleaning services. 

• We do not share your information with third parties unless required by law  

10. Changes to Terms 

• These terms and conditions may be updated from time to time. The latest version will be available on our website or upon request 

11. Photography and Marketing 

• With your permission, Messy Days Cleaning Co. may take before-and-after photos of the areas we clean. These photos may be used for training, quality assurance, social media, and marketing purposes. 

• We will never include identifying personal information (e.g., names, addresses). 

• If you prefer not to have any photographs taken or shared, please inform us before the service begins. 

Messy Days Cleaning Co 
ABN: 79 630 536 579 
Contact: 0413 660 152 – hello@messydayscleaningco.com.au 
Website: www.messdayscleaningco.com.au